FAQs

General

Does Allma really have a free-forever plan?

Yes! You can access the original technical incident management workflow we built with over 300+ Engineering leaders and invite as many colleagues as you would like by simply adding Allma to Slack.

Can I try out Allma without installing it into my workspace?

You can create a test workspace and configure Allma in your test environment. Alternatively, you can enter Allma’s public sandbox. You will be able to start a workflow of your choice in the sandbox. It is also pre-configured with notification channels, severity levels, and roles.

Do I need to have Slack admin access at my company to install Allma?

Depending on your company's admin settings, you may need to be a Slack admin be able to install Slack app. If this is the case, you will need to have an admin level team member install Allma to your Slack workspace or be granted admin level permissions.

Product

How do I access Allma’s web app?

You can access the web app at https://app.allma.io/.

Where can I get the latest integration list?

Today we support Slack (with our Slack-native app), PagerDuty, OpsGenie, JIRA, and Statuspage.io. We'll soon be shipping additional integrations soon, including Zoom. You can find the latest integrations we have on support.allma.io or in our web app.

How can I enable and configure integrations?

You can enable integrations in our install flow and at any time afterwards in our webapp.

Where can I update and configure Allma’s settings?

Once you have installed Allma, you will have access to Allma web app to access your settings at any point. You can always view or change any settings later by logging into our Webapp or in Allma app home.

Will my incident channel be archived?

Incident channels are automatically archived 7 days after it has been marked as Resolved. You are still able to access this archived channel either by searching for it in Slack, or clicking on the channel link in the timeline section of the Allma’s webapp.

Why are my Resolved incident channels not being archived after 7 days?

Your Slack administrator may have restrictions around archiving channels for your workspace. Here’s an article about Slack’s access for channel management.

What are the key differences between a private and public Allma channels?

Below are the key differences between the private and public Allma channels:

  • Timeline - only channel members are able to access the timeline
  • Incident list - only channel members are able to access the list of private incidents
  • JIRA integration - JIRA tickets will not be auto created for private channels. You will be presented with an option to create a JIRA ticket when the workflow is selected.
How does Allma keep my data secure?

Allma, while an early start-up, understands and practices the importance of both security and reliability as two core pillars of building an effective and trustworthy software product for other companies. Our early team is composed of senior engineers who have a past of working in highly regulated and security-sensitive environments. We've leveraged our experience to develop our philosophy, which is simply to not compromise on security for sake of the product, speed, or any other ephemeral short-term gain. To view our security specifications, see here.

Support

Where can I route my company’s Security Vendor Questionnaire?

You can send your Security Vendor Questionnaire to support@allma.io. Here's also link about our security specifications.

How do I contact Support?

You can contact support at support@allma.io. Once a request is sent in, a case confirmation email with the ticket number will be sent to the requestor. The case will then be assigned according to our engineers availability and required skills set.

What are the hours of operation for Support?

Allma’s Technical Support is available Monday to Friday from 8:00AM to 6:00 PM Eastern Standard Time. We are also available off hours for Severity 1 incidents.

What if I have product feedback?

If you have product feedback, you can either email support@allma.io or reach out to your customer success contact.